These Terms and Conditions set out the basis on which Cleaners SW10 provides domestic and commercial cleaning and related services to customers within its service area. By booking or using any of our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, company or organisation that requests or receives services from Cleaners SW10.
Company means Cleaners SW10, the provider of cleaning and related services.
Service means any cleaning or associated work carried out by the Company for the Client, whether residential or commercial, one-off or recurring.
Cleaner means an employee, subcontractor or representative engaged by the Company to deliver the Service.
Premises means the property or location where the Service is to be carried out.
The Company provides domestic and commercial cleaning services, including but not limited to regular cleaning, end of tenancy cleaning, deep cleaning, after-builders cleaning and other related services as agreed with the Client. The specific scope of work for each booking will be confirmed during the booking process.
The Client is responsible for providing accurate information about the Premises, their condition and any particular requirements so that the Service can be planned appropriately. The Company reserves the right to refuse, suspend or modify the Service if the information provided is incomplete, misleading or materially inaccurate.
Bookings can be requested by the Client through the Companys accepted communication channels. A booking is not confirmed until it has been expressly accepted by the Company and the Client has received a confirmation of the Service details, including date, time, type of Service and applicable charges.
The Client must provide full access details for the Premises, including any entry instructions, parking information and security arrangements. If the Cleaner is unable to gain access at the agreed time due to incomplete or incorrect information, this may be treated as a late cancellation and a charge may apply in accordance with these Terms and Conditions.
The Company reserves the right to reschedule or cancel a booking where necessary, including due to unexpected staff shortages, adverse weather, or circumstances beyond its reasonable control. In such cases, the Company will seek to provide as much notice as reasonably possible and to offer an alternative appointment time.
The Client shall ensure that the Premises are safe and suitable for cleaning and that all hazards are disclosed to the Company in advance, including any fragile items, sensitive surfaces, or areas that require particular care.
The Client shall provide access to running water, electricity, adequate lighting and, where applicable, safe access to all areas to be cleaned. If essential utilities are not available, the Company may not be able to carry out the Service and the visit may be charged.
Unless otherwise agreed, the Cleaner will use the Companys standard cleaning equipment and products, which are selected to be effective and generally suitable for typical surfaces. If the Client requests that the Cleaner use specific products or equipment supplied by the Client, this will be at the Clients own risk, and the Company will not be liable for any damage or unsatisfactory results arising from such products or equipment.
The Client must remove or securely store valuables, cash, jewellery and confidential documents before the Service. The Company accepts no responsibility for any alleged loss where there is no clear evidence of fault on the part of the Cleaner.
Prices for Services are typically based on the type of Service, the size and condition of the Premises, the duration of the visit, and any additional tasks requested by the Client. The Company may provide an estimate or quotation prior to the Service. Unless stated otherwise, such quotations are based on the information supplied by the Client and assume reasonable access and typical levels of soiling.
The Company reserves the right to adjust the price if the Premises are significantly larger, more cluttered or more heavily soiled than described by the Client, or where additional Services are requested on site. In such situations, the Company will inform the Client and seek approval before proceeding with the additional work or time.
All prices are stated in pounds sterling and are exclusive of any applicable taxes, which will be added if required by law.
Payment terms will be communicated to the Client during the booking process. The Company may require full or partial payment in advance to secure a booking, particularly for one-off, deep or end of tenancy Services.
For ongoing or recurring Services, payment is typically due on or shortly after the date of each visit, unless an alternative schedule has been agreed in writing. The Client shall ensure that payment is made in full and on time using one of the payment methods accepted by the Company.
If payment is not received by the due date, the Company reserves the right to suspend further Services until the outstanding balance is cleared and may charge reasonable late payment fees or interest where permitted by law. The Client shall also be responsible for any costs reasonably incurred by the Company in recovering overdue amounts.
The Client may cancel or reschedule a booking by giving the minimum notice specified by the Company at the time of booking. If the Client fails to provide the required notice, the Company may charge a cancellation fee, which may be up to the full amount of the booked Service.
In the event that a Cleaner attends the Premises and is unable to gain access or commence work due to reasons within the Clients control, this will be treated as a late cancellation and the full or partial Service fee may be charged.
If the Company needs to cancel or reschedule a booking, it will endeavour to provide as much notice as reasonably possible and to offer an alternative appointment. The Company shall not be liable for any losses or costs incurred by the Client as a result of such cancellation or rescheduling, other than a refund of any pre-paid Service fees for the affected booking.
The Company aims to provide a high standard of cleaning across the service area. If the Client is dissatisfied with any aspect of the Service, they should contact the Company as soon as possible and in any event within 24 hours of the visit.
Where appropriate and feasible, the Company may offer to re-attend the Premises to rectify any reasonable issues identified, at no additional cost to the Client, provided the complaint is justified and relates directly to the Service actually delivered.
Complaints raised after 24 hours may be more difficult to assess objectively, and the Company reserves the right not to offer a re-clean or refund in such circumstances. Each complaint will be considered on its individual merits.
The Company will exercise reasonable skill and care in providing the Service. However, the Companys liability to the Client is subject to the limitations set out in this section.
The Company shall not be liable for normal wear and tear, pre-existing damage, inherent defects or deterioration of items or surfaces. It is the Clients responsibility to highlight delicate, damaged or non-standard surfaces and to provide appropriate care instructions in advance.
The Company shall not be liable for any loss, damage or expense arising from the use of cleaning products or equipment supplied by the Client or required by the Client against the Companys recommendation.
To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of opportunity or loss of enjoyment arising out of or in connection with the Service or these Terms and Conditions.
The Companys total aggregate liability to the Client in respect of any claim or series of connected claims arising out of a Service shall be limited to the amount paid by the Client for the specific Service giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence or for fraud.
The Client must ensure that the Premises are safe for the Cleaner to work in and that all reasonable steps are taken to provide a healthy working environment. The Cleaner may refuse to work in conditions that are unsafe, unsanitary, or present an unreasonable risk to health or safety.
The Company reserves the right to withdraw the Cleaner from the Premises and to treat the visit as a cancelled Service where serious health and safety concerns are identified, including but not limited to the presence of hazardous materials, aggressive behaviour, or dangerous animals not under control.
The Company will comply with applicable waste management and environmental regulations relevant to the type of Service provided. Standard household waste will typically be placed in the Clients designated bins, subject to local collection rules.
The Company does not ordinarily remove waste from the Premises unless this has been expressly agreed as part of the Service and is compliant with relevant regulations. The Client is responsible for informing the Company of any special waste requirements or restrictions which may apply at the Premises.
The Company will not handle or remove hazardous waste, including but not limited to clinical waste, asbestos, chemical waste or any material that is subject to specialist disposal regulations. If such materials are discovered, the Cleaner may cease work in the immediate area and the Company will notify the Client. The Client will be responsible for arranging appropriate specialist removal and disposal.
Where the Client provides keys, access codes or other security information to enable entry to the Premises, the Company will take reasonable steps to keep such information secure and confidential.
The Client must promptly notify the Company if any keys or security devices provided to the Cleaner are lost or if there is any concern regarding security. The Companys liability for lost keys shall be limited to the reasonable cost of a standard replacement key or lock, unless otherwise required by law and subject to the overall liability limitations in these Terms and Conditions.
The Company maintains appropriate insurance cover in respect of its business activities, including public liability insurance to the extent required by law and its internal risk management policies.
The Client is responsible for maintaining their own insurance for the Premises and contents, including cover for accidental damage where desired. The Company recommends that the Client reviews their policy to ensure that the attendance of a cleaning service is permitted under their terms.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay is due to events beyond its reasonable control. This may include, but is not limited to, extreme weather, transport disruptions, power failures, epidemics, strikes, or acts of government or public authorities.
Where a force majeure event occurs, the Company will endeavour to notify the Client as soon as reasonably practicable and to rearrange the Service once the event has passed or the impact has been mitigated.
The Company will collect and process personal data about the Client and, where necessary, about occupants or representatives of the Premises, for the purposes of managing bookings, delivering Services and complying with legal obligations.
The Company will handle personal data in accordance with applicable data protection laws and its internal policies. Personal data will not be shared with third parties except where necessary to deliver the Service, process payments, comply with legal duties, or where the Client has given consent or instructed the Company to do so.
The Company may update or modify these Terms and Conditions from time to time. The most recent version will apply to new bookings and to ongoing Services after reasonable notice has been provided to the Client.
The Company may also adjust its prices, Service offerings and operating procedures in response to changes in costs, regulations or business needs. Where such changes materially affect the Client, the Company will seek to provide advance notice and, where appropriate, the opportunity to cancel or amend future bookings.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any confirmed booking details and any other written terms agreed between the Company and the Client, constitute the entire agreement between the parties in relation to the Service and supersede any prior discussions, correspondence, or understandings.
By placing a booking or allowing the Service to proceed, the Client confirms their agreement to these Terms and Conditions.
Choose our cleaners SW10 company for any of your cleaning needs in Brompton and it's guaranteed you won't regret.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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