This Privacy Policy explains how Cleaners SW10 collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners SW10 customers and prospective customers in the local area who contact us, request a quote, make a booking, enter into a contract for cleaning services, or otherwise interact with us. It covers personal data collected online, by telephone, and in person, whenever we act as a controller of your personal information.
We collect and process personal data that is necessary for providing and managing our cleaning services. The types of personal data we may collect include:
Name and contact details, such as your full name, residential or business address, billing address, and any additional address information needed to access the property.
Booking and service information, such as preferred dates and times, details about the property that are relevant to cleaning, instructions you provide for access or specific tasks, and records of services provided.
Communication records, including information contained in messages, enquiries, feedback, and complaints that you send to us or discuss with us.
Payment-related information, such as the amount paid, date of payment, and method of payment. We do not store full payment card details if payments are processed securely through a third-party payment processor.
Technical and usage information, which may include basic information about how you use our website or online tools, such as pages visited and time spent, where this is necessary for site operation, security, or basic analytics.
We process your personal data only where we have a valid lawful basis under the UK GDPR. Depending on the context, we may rely on one or more of the following lawful bases:
Performance of a contract. We use your personal data to provide cleaning services that you request, manage bookings, communicate about your appointment, issue invoices, and handle any related support or queries.
Compliance with legal obligations. We process certain data to comply with financial, tax, and accounting obligations, as well as to respond to lawful requests from public authorities where required.
Legitimate interests. We process personal data for our legitimate business interests, such as improving our services, managing our relationship with you, maintaining accurate records, protecting our business from fraud or misuse, and ensuring the safety of our staff at service locations. When we rely on legitimate interests, we balance those interests against your rights and freedoms and only proceed where they are not overridden.
Consent. In some cases, we may ask for your consent, for example for certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time, and this will not affect the lawfulness of any processing carried out before your withdrawal.
We use the personal data we collect to:
Provide and manage cleaning services, including accepting bookings, planning visits, and allocating staff.
Communicate with you about your bookings, changes to services, and any questions or issues you raise.
Administer payments, send invoices or payment confirmations, and maintain accounting records.
Improve our operations, including reviewing customer feedback, monitoring service quality, and training staff.
Send you information about services that may be relevant to you, where permitted by law and your communication preferences.
Protect our legal rights and respond to disputes, complaints, or legal claims.
We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
For routine customer records, we generally retain personal data for as long as you remain an active customer and for a period afterwards to handle any questions or disputes and meet our legal obligations. This may typically be several years after the last interaction, depending on the nature of the data and applicable legal or regulatory requirements.
Where data is no longer needed, we will take reasonable steps to delete it securely or anonymise it so that it can no longer identify you.
We may share your personal data with carefully selected third parties when this is necessary for the operation of our business and the delivery of our services, or when we are legally required to do so.
Service providers and processors. We may use external companies to provide certain services on our behalf, such as payment processing, accounting or bookkeeping, secure data storage, and basic information technology support. These third parties act as processors and may only process your personal data in accordance with our written instructions and for the purposes we specify. We take steps to ensure that these providers implement appropriate technical and organisational measures to protect your data.
Professional advisers. We may share data with professional advisers such as accountants, auditors, or legal advisers when this is necessary for them to provide services to us and comply with their obligations.
Legal and regulatory bodies. We may disclose personal data where required to do so by law, regulation, court order, or other lawful request from a competent authority, or to establish, exercise, or defend legal claims.
We do not sell your personal data to third parties. If we were to consider any materially different use or sharing of your personal data, we would inform you where required by law.
Where we use processors or service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using countries that have an adequacy decision, or entering into contracts containing standard data protection clauses approved by relevant authorities.
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include restricted access to systems on a need-to-know basis, secure storage, staff training on data protection, and regular review of our security procedures. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
As a data subject, you have several rights in relation to your personal data, subject to certain conditions and exemptions under the law.
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how and why it is processed.
Right to rectification. You can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You can ask us to restrict the processing of your data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object. You may object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims. You also have an absolute right to object to direct marketing.
Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, and that it is transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply to all Cleaners SW10 customers and prospective customers in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Choose our cleaners SW10 company for any of your cleaning needs in Brompton and it's guaranteed you won't regret.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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